Assignment 1 Topic: – 500 words – 4 APA References Please read the case study for IBM. Answer the following questions. 1. How does My developerWorks leverage changes in the way people work? 2. Why do you think Alice Chou carefully monitors the My developerWorks site? 3. What would be an example of an insight she would gain from the data she’s collecting? 4. Why do you think Alice Chou thinks a rewards program is necessary for My developerWorks, given that so many profiles have already been developed. Do you agree that a reward would be necessary? Assignment 2: – 500 words – 4 APA References Please read the case study for Santa Cruz. Answer the following questions. 1. Would you consider this transformation to be incremental or radical? Why? 2. What, in your opinion, was the key factor in Santa Cruz Bicycles’ successful process redesign? Why was that factor the key? 3. What outside factors had to come together for Santa Cruz Bicycles to be able to make the changes they did? 4. Why is this story more about change management than software implementation? Need it by Friday 11 PM PST. Thanks

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