Transforming a business today means redesigning business processes. Two techniques used to transform a static business process are (1) radical process redesign, which is sometimes called business process reengineering (BPR) or simply reengineering and (2) incremental, continuous process improvement, which includes total quality management (TQM) and Six Sigma.

Why was radical design of business processes embraced so quickly and so deeply by senior managers of so many companies? In your opinion, and using hindsight, was its popularity a benefit for businesses? Why or why not?

I am aware that all students have a Grammarly account. I, therefore, request you all to use Grammarly to check your paper before you upload to iLearn, failing to do so will cause you to lose some points. The essence of doing this is to ensure that your paper is free from grammatical errors, conjugation, and spellings.

A quality post is more than stating, “I agree with you.” Maybe you should state why you agree with your classmate’s post. Additionally, post some examples or find a related topic on the Internet or University’s library and comment on it in the discussion post.

Reference: Pearlson, K., Saunders, C., Galletta, D. Managing and Using Information Systems: A Strategic Approach, 6th Edition. Burlington, MA. Wiley, 2016

ISBN: 978-1-119-24807-1 (EVALC)

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