I will post the case later you have to answer these questions based on that short case:
- Why do you think that the dry-cleaning industry has a fragmented structure?
- The larger enterprises in the industry seem to serve large customers with standardized needs, such as hotels and hospitals. Why do you think this is the case?
- Why do you think that Zoots was unable to consolidate the dry-cleaning industry, despite adequate capital and the managerial talent that created Staples?
- If you were to try to consolidate the dry-cleaning industry, what strategy would you pursue and why?
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