1. Obtain a chart of the administrative organization from where you work.
    • If it is in a hospital, it should cover from the CEO down through the middle management or equivalent if it is another type of business.
    • If it is a small business and you cannot locate a chart, then make a chart showing the relationship of the employees and the person in charge, or possibly an owner of the business.
      • Scan the chart and save the file.
  2. Attach the chart and then describe the organization with the terms that are introduced in Chapter 12.
  3. If you work within the structure, describe the functionality of the system and any other observations you would like to add.

Chapter 12 – Key Terms

Be able to use the following terms

Accountability

First-level managers

Internal stakeholder Organizational culture

Authority

Flattening the organization

Legal-rational authority Participatory management

Centrality

Formal structure

Magnet status Responsibility

Chain of command

Grapevine

Middle-level manager Shared governance

Division of labor

Hierarchy of authority

Organizational chart Span of Control

External stakeholder

Informal structure

Organizational climate Unity of Command
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