Customer Service and Organizational Culture
An organization’s service culture is made up of many facets, each of which affects the customer and helps determine the success or failure of customer service initiatives.
Log on to the Internet and research the mission statements of the following five organizations:
- U.S. Department of Education
- USAA Educational Foundation
- Enterprise Rent-a-Car
- Starbucks Coffee
- Florida Hospital.
Locate the information by going to available search engines and typing in the name of the organization, then searching its site for “mission statement.”
As you view each organizational mission statement, answer the following questions:
- Are their shared values and beliefs evident in the different mission statements? If so, what are they?
- As a customer/client, do you feel that the organization values you? Why or why not?
- Does the focus of each mission statement seem to differ between types of organizations (e.g., government, nonprofit, not-for-profit, and for profit)? Why or why not?
- If you were writing each mission statement, what would you add or delete?
Provide a minimum of a one page summary of the answers to the above questions. Using MS Word or another word processing program (the file should be saved as a “docx” format), set up your summary with the following format:
- Top margin, first page: 2 inches.
- Left, right, bottom, and top margins on the second and succeeding pages, 1 inch.
- At the top right, put your name, your course number and section, and assignment title.
- Single space the paragraphs with a double space between paragraphs.
- The paper should be at least one and no more than two pages.
**Very important! – must be written in own words.**
Looking for solution of this Assignment?
WHY CHOOSE US?
We deliver quality original papers |
Our experts write quality original papers using academic databases.We dont use AI in our work. We refund your money if AI is detected |
Free revisions |
We offer our clients multiple free revisions just to ensure you get what you want. |
Discounted prices |
All our prices are discounted which makes it affordable to you. Use code FIRST15 to get your discount |
100% originality |
We deliver papers that are written from scratch to deliver 100% originality. Our papers are free from plagiarism and NO similarity.We have ZERO TOLERANCE TO USE OF AI |
On-time delivery |
We will deliver your paper on time even on short notice or short deadline, overnight essay or even an urgent essay |