Watch the Youtube video Deming at Pontiac. Research W. Edwards Deming and the Total Quality Management (TQM). Read Case Study 5-2 Boeing 787 Dreamline in your text. Respond to the discussion questions. Also consider how Deming and TQM would have dealt with (or avoided) the problems at Boeing. What does a TQM initiative look like in an IT department? How would IT support Total Quality at Boeing?
The paper must be at least 10 pages plus the cover and reference pages and be in APA format.
Academic sources do not include wikis, message boards, support forums, etc. Do not copy and paste large blocks of text from your sources!
As with any research project, make sure to take a position, defend with works cited, and conclude.
PFA Case Study
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