https://longlivelodging.com/101-service-recovery-be-the-hero-with-susan-pannozzo/
Listen and read the podcast, talk about what you learned or your thoughts about the related topic.
In This Episode, We Talk About
- Susan’s background, the vision behind her company, and why she decided to start a podcast.
- The different types of training, how it has evolved over the years, and how she plans to use her years of training experience to help hospitality professionals be more successful.
- Service recovery, why it’s important, and how choosing to be the hero can turn a negative experience into a lifetime fan.
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