The responses must be complete, detailed and in APA format. The response must include Abstract, at least 2 pages of content, conclusion and at least 3 references. The details of the case study can be found in the attachments.

Outline the specific information that Matt should collect to build a case for improving Customer Service at Datatronics.

Describe your top ideas for Matt to present to Joel next week.

How would Matt get Joel to support his ideas.

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