1. A collectivist Chinese manager is most likely to use which of the following techniques for conflict management? Authoritative command Pressurizing Avoiding Direct confrontation 2. ________ teams are defined as groups of employees who perform highly related or interdependent jobs and take on many of the responsibilities of their former supervisors. Cross-functional Problem-solving Self-managed work Independent 3. To retain its edge in the organic health food market, Natura has established a high-priority team comprised of senior executives from the companys production, marketing, and research divisions. These employees work together closely to study consumer attitudes about organic health foods and come up with a closely monitored development and marketing strategy for new products. This ensures that each division is informed of the specific needs, timelines, and expected outcomes of the strategy. It also makes Natura a company that adapts to changes in market trends swiftly. The team Natura uses here is of the ________ type. problem-solving cross-functional traditional self-managed work 4. ________ is defined as a phenomenon in which the norm for consensus overrides the realistic appraisal of alternative courses of action. Groupthink In-group favoritism Social loafing Cyberloafing 5. Matt works as a sales representative at Tandem Industries which manufactures and sells bicycles. He is the best salesperson on the floor, but he also receives the highest number of customer complaints for late deliveries. Which of the following, if true, best explains this situation? The company keeps inventory levels low in order to reduce costs. The companys sales and logistics functions are tightly integrated. The companys manufacturing facility is functioning at optimum capacity. The company uses enterprise solutions to manage inventory. 6. Shirley Shands is a hard worker but Debra, her manager, is irritated with her. While Debra concedes that Shirleys work gives her no cause for complaint, Debra is tired of the interruptions in her work because of Shirley asking for repeated clarifications over what exactly she has to say in e-mails or phone calls. She often requests Debra to proofread her e-mails before sending them, and Debra feels she sends too many e-mails instead of just speaking to the person concerned. From the scenario, we can conclude that ________. Shirley suffers from communication apprehension Shirley and Debra come from a high-context culture Debra is engaging in social loafing Shirley uses filtering when communicating with Debra 7. Synergy Inc. has recently assigned some of its best employees to form a cross-functional team and complete a project from a new client. Many of the employees on this team are apprehensive about the structure and dynamics of how they will function as a group and accomplish this goal. To energize the employees, their immediate manager is holding a meeting with them next week where he will provide them some additional training in strategies and methods that may work well for the team. The managers initiative to hold this meeting fulfills the ________ function of communication information filtering emotional expression control 8. Genepa Corporation manufactures home appliances and other electronic products. Genepa is planning to introduce a new refrigerator model. The marketing manager at Genepa has developed a marketing plan for this new product and wants to communicate this plan to all the employees in the marketing department. Which of the following is most likely to be the best form of communication for communicating this plan? Written communication Oral communication Grapevine communication Nonverbal communication 9. The two general approaches to negotiation are ________ bargaining and ________ bargaining. affective; reflective formal; informal emotional; rational distributive; integrative 10. The informal communication network in an organization is determined by organization roo…
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