700 word min/apa.
- Propose a model for measuring government productivity and facilitating continuous improvement.
- Identify typical obstacles that are encountered by public and nonprofit organizations as they try to improve productivity and service quality.
References:
Public Administration in America (11th ed.)
Chapter 9, “Public Policy and Program Implementation” (pp. 374–415)
Chapter 10, “Performance Management in the Public Sector” (pp. 418–459)
Milakovich, M. E., & Gordon, G. J. (2013).
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