700 word min/apa.
- Propose a model for measuring government productivity and facilitating continuous improvement.
- Identify typical obstacles that are encountered by public and nonprofit organizations as they try to improve productivity and service quality.
Public Administration in America (11th ed.)
Chapter 9, “Public Policy and Program Implementation” (pp. 374–415)
Chapter 10, “Performance Management in the Public Sector” (pp. 418–459)
Milakovich, M. E., & Gordon, G. J. (2013).
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