Conduct a literature review for the following items using the textbook, the Internet, a journal article, or other sources. Write a brief description of each and record the source of the information in the current APA format. Basic philosophies of Deming, Juran, and Crosby Briefly compare Six-Sigma methodology, ISO 9000, and Lean manufacturing Fishbone diagram House of quality Needs analysis FMEA SERVQUAL Decision tree or decision table Operations and Supply Chain Management ISBN: 978-1259696619 Author: Jacobs. F. R., & Chase, R. B. Refer to the course textbook and at least one additional reference in your paper.

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