Transforming a business today means redesigning business processes. Two techniques used to transform a static business process are (1) radical process redesign, which is sometimes called business process reengineering (BPR) or simply reengineering and (2) incremental, continuous process improvement, which includes total quality management (TQM) and Six Sigma.
Why was radical design of business processes embraced so quickly and so deeply by senior managers of so many companies? In your opinion, and using hindsight, was its popularity a benefit for businesses? Why or why not?
Reference: Pearlson, K., Saunders, C., Galletta, D. Managing and Using Information Systems: A Strategic Approach, 6th Edition. Burlington, MA. Wiley, 2016
600 words
apa format
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