You are required to write a report of approximately 1500 words to management. Your report should address the following questions in relation to the above case, using the DMAIC framework. Use four different references.
1. Define: Recap the relevant facts of the case or project and define the problem.
2. Measure: Determine the extent of the problem in the case or project.
3. Analyse: Analyse the problem presented in the case and determine the root causes.
4. Improve: Take or prescribe steps to fix the problem by solving for the root causes.
5. Control: Provide a plan to institutionalise the improvements to control future performance.

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