CASE STUDY 6-1 Enterprise Architecture at American Express

Enterprise architecture (EA) at American Express was the framework the organization used to align IT and the business. EA

provided a common language for leaders to use to collaborate and transform the business. At American Express, enterprise

architects were the change agents who streamlined processes and designed ways to more effectively do business using IT

resources. In 2011, American Express was named an Info World/Forrester Enterprise Architecture Award recipient for its EA

practices. As American Express leaders considered new payment methods using mobile devices, the EA guided their progress.

Mobile payments were forcing the payments industry to review their practices and significantly transform the way

business was done. The new business environment introduced additional complexity with the addition of new delivery channels and the need for shorter time-to-market of payment products and services. American Express’s business strategy for its

payments products focused on delivering a “consistent, global, integrated customer experience based on services running

on a common application platform.”

To achieve this goal, the EA team created reference architectures and road maps for standardized applications across the

firm. This team then worked with multiple business solution delivery teams to create and manage the common application

architecture and create strategies that facilitated each business’s objectives. Each strategy included a road map of initiatives

that included a set of actions, the metrics to evaluate the success of these actions, and the commitments IT and the businesses

made to make it happen. The road map was American Express’s way to standardize language, tools, life cycle management

of the applications, and architecture and governance processes. The elements of the road map included technology, reference

architecture, and capabilities for the business.

The next steps for American Express were to extend the road maps to cover the maturing of SOA and to develop new

reference architectures and a new taxonomy to increasingly align IT with the needs of the business. As new technologies

emerged and new ways of doing business over social tools created opportunities for new payment products and services,

American Express expected to continually evolve its EA.

Discussion Questions

I. What are the key components of the architecture American Express has created?

2. Why was it important to standardize so much of the architecture? What are the advantages and disadvantages of a standard EA for American Express?

Architecture and Infrastructure

3. Describe how the new architecture supports the goals and strategy of American Express.

4. What types of future payment products and services should be anticipated and prepared for by the EA group? What is

your vision of how payments might work? If you were advising the CIO of American Express, what would you suggest

his group prepare for?

Looking for solution of this Assignment?


We deliver quality original papers

Our experts write quality original papers using academic databases.  

Free revisions

We offer our clients multiple free revisions just to ensure you get what you want.

Discounted prices

All our prices are discounted which makes it affordable to you. Use code FIRST15 to get your discount

100% originality

We deliver papers that are written from scratch to deliver 100% originality. Our papers are free from plagiarism and NO similarity

On-time delivery

We will deliver your paper on time even on short notice or  short deadline, overnight essay or even an urgent essay